You can view your pay advices from March 2010 to the most recent pay day on Streamline.
Pay advices on Streamline are in Adobe PDF format. You will need Adobe Acrobat Reader installed on your computer to view.
To view a pay advice:
You can also select a different Financial year or a different PAN (if you are a concurrent employee), and click Search to view more pay advices.
You can view your payment summaries from the 2011-12 to 2018-19 financial years on Streamline. From the 2019–20 financial year, all end-of-financial-year payment information can only be accessed via your myGov account, and not via Streamline. This information will now be called an ‘income statement’ and not an ‘employee payment summary’.
Payment summaries on Streamline are in Adobe PDF format. You will need Adobe Acrobat Reader installed on your computer.
To view a payment summary:
Streamline enables you to arrange to repay your loans and overpayments without having to contact payroll or fill out a paper form.
You can choose to repay with a single lump sum payment or in fortnightly instalments. You can also select the repayment method most convenient to you:
To arrange to repay your loan(s)/overpayment(s):
|Single Lump Sum||
Select this option to make a single full repayment.
This is the only available option if the total amount to repay is less than $10.
|Fortnightly instalments||Select this option to make multiple fortnightly repayments.|
Select this method to have your repayment(s) deducted from your fortnightly pay.
This is the only available method if the total amount to repay is less than $10.
When selected, your repayment plan will be initially set to Pending status until your pay deduction has been processed by payroll.
|Internet / Phone banking — BPAY||
Select this method to make repayments from your bank account.
When selected, Streamline will provide you with a BPAY Biller Code and a BPAY Customer Reference Number.
Use these details to make your repayments through internet or phone banking facility of your bank/financial institution.
|MasterCard / Visa — BPOINT||
Select this method to make repayments using a MasterCard or Visa through BPOINT—credit card payment service by Commonwealth Bank of Australia.
When selected, Streamline will provide you with a BPOINT Biller Code and a BPOINT Customer Reference Number.
Use these details to make your repayments online at bpoint.com.au or by calling 1300 276 468 (1300 BPOINT).
|Cash / Cheque at Australia Post||
Select this method to make repayments using cash or cheque in person through Postbillpay—payment service by Australia Post.
When selected, Streamline will provide you with a Postbillpay Biller Code and a Postbillpay Customer Reference Number.
Use these details to make your repayments in person at any Australia Post outlet.
Streamline provides you with information about your loans, overpayments and repayments all online in a single location.
Simply click Loans and overpayments on the Home page to navigate to your loans and overpayments information.
This section contains summarised information of your loans and overpayments.
This tab contains outstanding loans and overpayments with no repayment made.
|Salary/Wage Overpayment (Net)||Overpaid salary/wage with tax/superannuation deductions.|
|Salary/Wage Overpayment (Gross)||Overpaid salary/wage without tax/superannuation deductions.|
|Allowance Overpayment (Net)||Overpaid allowance with tax/superannuation deductions.|
|Allowance Overpayment (Gross)||Overpaid allowance without tax/superannuation deduction.|
|Interim Pmt Adj||Interim cash payments made to staff who did not receive their pay as expected and subsequently identified as overpayments once the correct payment was made.|
|Pay Date Change Loan (Net)||Transition loan provided to staff for the pay date change transition period of 17-23 October 2012.|
|Corporate Pay up to Date||Transition loan provided to staff for the pay date change during the introduction of Lattice payroll system.|
Information on Purchased leave or Payment in advance leave is not available on Streamline.
This tab contains your repayment agreements for loans and overpayments that are currently being repaid.
This tab contains your loans and overpayments that have been either paid in full or waived by the Department of Health. No further repayments are required.
This tab contains your requests and repayment plans for your loans and overpayments you have arranged to repay on Streamline or by contacting payroll.
You can view the actual repayments made by clicking View payments next to each loan/overpayment being repaid or finalised.
When a loan or an overpayment has been waived, the waived amount is listed as an actual payment on Streamline. Payment type description of the amounts should indicate a waiver. However, some are listed with a payment type of Finance receipt and may not indicate a waiver. Please contact your payroll office for clarification.
Depending on the repayment method, it may take between three business days and two weeks before the payment details appear on Streamline after the payment was made. Please note that it will take longer to process your payment if the payment is made using an incorrect Customer Reference Number for BPAY, BPOINT and Postbillpay payments.
Click My details on the top menu bar. Your details will be displayed.
|Primary email||Secondary email|
|Use as the username to log on to Streamline||Yes||No|
|Email for resetting passwords||Yes||Yes|
|Email for payroll enquiries||Yes||Yes|
|Email to receive repayment instructions||Yes||Yes|
A message will be displayed confirming your password change. You can now log on to Streamline with your new password.
Once submitted, your enquiry will be forwarded to the relevant payroll team.
To share a note with the payroll team handling your enquiry:
To provide a supporting document or file to the payroll team handling your enquiry:
To delete an enquiry:
|Pay advice or payment summary||You would like to request a pay advice or a payment summary not available on Streamline. Note that pay advices from March 2010 and payment summaries from 2011-12 onwards are on Streamline.|
|Separation certificate||You would like to request a separation certificate.|
|Statement of service||You would like to request a statement of service confirming your employment history at Queensland Health.|
|Other||You would like to request other document types.|
|Allowance/deduction||Your enquiry is about superannuation, salary sacrifice, taxation, increment or other matters related to allowance/deduction.|
|Leave||Your enquiry is about your leave including leave balance requests.|
|New starter||Your enquiry is about new employment at Queensland Health.|
|Personal details||Your enquiry is about (changes to) personal details including bank account, address or other personal details.|
|Senior Health Employee Contracts||Your enquiry is related to the historical remuneration profile sent to you in February 2014 in preparation for medical contracts.|
|Separation||Your enquiry is related to separation from Queensland Health.|
|Time & attendance||Your enquiry is about rosters (variation), attendance variation, allowance claim (AVAC) forms or other matters related to time and attendance.|
|General||Your payroll enquiry is not related to any other categories in this table.|
|Underpayment||You have an enquiry regarding an underpayment.|
|Overpayment||You have an enquiry regarding an overpayment.|
|Pending Investigation||Your enquiry has been lodged and it is awaiting an initial assessment.|
|Claimed||Your enquiry has been assigned to a payroll officer for detailed investigation and resolution.|
|On Hold||Your enquiry is on hold. The payroll officer investigating your enquiry may be waiting for further information or supporting documents from you or another person.|
|Resolved||Your enquiry has been resolved with appropriate actions taken.|
|Withdrawn||You have withdrawn your enquiry (through Streamline by clicking Delete or by notifying your payroll team) or the payroll officer investigating your enquiry has withdrawn the enquiry because a duplicate enquiry record was found.|
Streamline has been designed and developed to ensure that its content is available to as many users as possible, including:
Accessing Streamline may not be supported by older internet browsers. To ensure maximum compatibility and security, please upgrade to the latest version of your browser software where possible.
The following are the supported browsers and minimum versions for accessing Streamline:
Please contact the Statewide Hotline on 1800 239 074 (7am-5pm, Monday to Friday, excluding Public Holidays) for assistance.